| About Us This web site is owned and operated by Bootbox.biz who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Our Contact details: Bootbox.biz PO Box 181, Llandudno, Conwy, LL30 9EJ, United Kingdom Phone: 07598 941587 Email: sales [at] bootbox [dot] biz Company number: 2273412 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency. We accept most major credit/debit cards including Visa and MasterCard. If you do not wish to pay online, you may send your order by post with an accompanying cheque to our address. Please make cheques payable to Bootbox.biz and include the 16-digit number from your cheque guarantee card, as well as your name and address on the back of the cheque. Orders made via post will be dispatched once the cheque has cleared. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling All UK bound parcels are packaged and sent using standard first class or second class recorded packet post. We utilise recorded delivery to assist us in tracking parcels and to offer piece of mind to customers to know the parcel has been sent. International orders are sent using standard airmail. If you have not received your order within 10 days of purchasing and fear the order may be lost, please contact us to enable us to track the parcel with Royal Mail. All parcels are shipped in perfect condition, and we cannot be held responisble for any loss or damage to parcels whilst in the possession of Royal Mail. If your parcel is damaged on receipt please contact your local mail delivery office. |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 10 business days. International orders are generally received in under 14 days. You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are processed via Actinic Payments or Paypal merchant card services. They are not held by us at all on any of our computers nor are they held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. If for any reason any of your items arrive faulty, please contact us and return the item as per our returns policy, requesting either a refund or replacement item. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 07598 941587 (International +44 07598 941587) or write to us at PO Box 181, , Llandudno, Conwy, LL30 9EJ, United Kingdom |
| Privacy Policy Bootbox.biz do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: a. Take and fulfil customer orders. b. Administer and enhance the site and service. c. Only disclose information to third-parties for goods delivery purposes. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, the cost of delivery will only be refunded if shoes are found to be faulty. Do this by contacting us by email or telephone and quoting the order number supplied to you. All items returned must be accompanied by a returns sheet, available for download via the web site or by telephoning and requesting a sheet be sent to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder. |
Bootbox.biz, PO Box 181, Llandudno, Conwy LL30 9EJ. Tel: 07598 941587